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After 2 months of postponed non-emergent care at our practice, many of us have accepted the new routines that have emerged as North Carolina shelters in place due to COVID19. We missed each and every one of our patients, and thought about you and your families, your oral health, overall health and mental health. Learning how to home school kids, zoom meetings, and all things that have come with our new normal.
With re-opening our office on May 11, Southview has, and always will place the health and wellbeing of its patients and team first. It is our joy to do so! So until further notice here are some changes that we will be implementing to help achieve a safe environment.
- When confirming appointments we will ask if you have had any symptoms of COVID or if you have been in contact with anyone that has. If so, we will reschedule you for a future appointment.
- To try and keep the waiting room to a minimum of patients we ask that you stay in your car until we text or call you to come up for your appointment. Your hygienist or dental assistant will be waiting for you when you come in.
- Before treatment starts we will ask you to rinse with a medicated mouthwash to help us start our procedures with a “clean” environment. We will also have you wash your hands.
- We will do our best to keep aerosols down and so we will be using devices that may be new to you that help us obtain a dryer field of work.
- If money is owed, we now will have a text to pay feature so we can minimize other surface contacts.
- We know now that school is officially out that child care will be more of a concern. However in an effort to help keep our exposures low we ask that you come without kids to your appointment. We can reschedule if this is not possible. Our office will also ask that only the patient be in the room when doing treatment. We are happy to have someone back before procedures if the patient needs help or has questions about anything.
We’ll leave you with a few thoughts: The mouth is the essence of ourselves. We eat, we breathe, we speak and smile with it, it is essential to keeping us healthy.
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